Below you will find customer responses to our in house customer survey. We also invite you to review our google plus page and our facebook page for additional reviews. All of us here at AMTC recognize that purchasing a motorcycle over the phone can be an intimidating concept and want you to feel nothing but comfortable. We encourage you to read about our sales consultants as well. Should you have any questions, please give us a call. Thank you for taking the time to learn more about American Motorcycle Trading Company.
I recently purchased a motorcycle from American motorcycle trading company and I had a very good experience. I received a fair price for my trade-in and I was very happy with my new bike when I flew into town to pick up. My salesman Dave worked very hard to get me the best financing with the payment that I was comfortable with.Dave also picked me up at the airport and drove me to the shop. When I had an opportunity to get a closer look at the motorcycle that I purchased I noticed some water spots on the chrome and some rust on the receiver brackets for the upper luggage. I called my salesman Dave and he asked me to send him pictures. Within an hour of sending the pictures I was contacted by Blake the general manager. Blake instructed me to get prices for a detail for my chrome and to get a price to change and install new receiver brackets. I called Blake back an hour later and gave him the prices of the items in question. Blake agreed to pay me for the cost to replace or repair those items without question.When purchasing a used vehicle...the buyer must be diligent when inspecting the vehicle when picking up for the first time. This situation was a little different because...I pressured American motorcycle to get my bike ready as soon as possible. When I arrived at the shop to pick my bike up it was raining and I was in a hurry. The typical detailing of the bike was just overlooked and not intentional. Most dealerships would have said "to Bad you didn't notice sooner". But this shop did the "right thing" and that speaks highly of the credibility and ethics of the ownership and management of American Motorcycle Trading Company. Highly recommend!!!
Straightforward, no pulling my leg. I had a specific bike in mind but after talking to them for a while I realized what I really wanted was something a bit more upgraded. It cost me more than I was planning but worth every penny. I'm much happier with my choice and I've been enjoying the ride. Thanks!!
I have to say this purchase will be without a doubt the most memorable item I have ever bought. Not just because it was my first Harley, but the fact that I was made to feel good about the choice that I picked not what some places pick for you. My salesman presented his knowledge and experience through the entire process from the first time we talked to handing me the keys. It was a business deal with a brotherly pat on the back. The entire store made me feel right at home. Thank you! Now lets ride!!
Hi,My name is Chris from Aledo Texas.thought I would take a minuete to tell ya about the best motorcycle dealer I have ever come across.thats American Motorcycle Trading Company.These guys are really great,they helped me put a deal that would fit my budget.The bike that i purchased was crazy cool. it has custom paint, Vance and Hines short shot exhausts.it is truly a dream bike.And these guys worked incredibly hard to Put the greatest deal i have ever seen.The truth is they really do care about the customer. ya got to come see it to believe it. all my motorcycle buisness will be comming here thats for sure
My sales person was entirely knowledgeable about every motorcycle I pointed at and answered all of my questions with authority and expertise. I was never given a price that was incorrect, and felt privileged to be working with this person. He was genuinely concerned with my needs, and had interests in mind with all of his suggestions. Approval was quick for my finance, ever though i was not A-1 rated. My trade in was evaluated and fairly priced, and in the end I believe that we all felt like we were winners.
Back for round 2. I bought a 2012 V-Rod Muscle in March 2013 and had the best experience thanks to Jordan and Scott. This year I decided to move up to a touring bike. When I saw they had a 2014 Street Glide in the color that I'd been looking for, I contacted them. The next morning which was a Saturday, I was contacted by Dave who went right to work on the specifics. Within 3 days, the deal was finalized easily and very painlessly. I will no doubt be returning when I'm ready for another new bike. Thanks Dave and Scott......You still have me as a customer for life, you guys rock!
I was very pleased with the way I was guided through the selection process. There was no pressure at all to buy, just a friendly conversation while we checked out some bikes. Every aspect of my purchase was explained in detail, there were no surprises along the way. Without the knowledgeable staff I would not have been able to make this purchase, thank you for being so up front and honest!
I was a little nervous about buying a Harley on line without actually physically seeing the bike first, but the sales team was great to work with, they whole process was simple and 1 week later bike arrived at my front door just as described. I would recommended them to anyone.
We came in not expecting to be accepted on our credit and these guys showed us respect and was very nice in every way possible. They went all out and then some to get us on the road in a timely manner all in all if you're looking to obtain good service and credit while getting a bike, American Motorcycle is the place to come.
The staff at American Motorcycle Trading were all great in helping me get my 2012 VROD Muscle. Even when my transporter cancelled on me at the last minute, they went above and beyond to get my bike shipped with Stan the very next day. You have a customer for life, and I've already started telling my buddies about you. Thanks!
Sometimes the best test of the character of a person or company is how they deal with a problem. Brad at American Motorcycle Trading Co. proved to be a man of his word and for this I give this company high praise. I was not able to purchase a bike at this time due to my situation, but I will go back to them when I am ready to purchase. Thank You .Rick DeSantis
I never thought I would have the courage to make such a large purchase over the internet, but I did. AMTC, in particular, Dave Bohringer, Sales Professional and gentleman and scholar, made the process relatively painless. In addition, Gino produced a video focusing on the bike I was interested in buying. He was intent on pointing out the flaws, paint nicks, tire tread wear, scratches, dings and dents. He was not, in any way, attempting to gloss over the flaws and that was very reassuring to me. Gino cranked the ignition and the motor sounded great. I don't believe an in person appraisal of the bike would have been any more thorough. I was feeling less and less apprehensive about this internet purchase. Getting back to Dave Bohringer, #1 sales man, initially when I expressed my reservations, he immediately gave me his personal cell# and told me to call with any questions. He also stated that when I finally received my bike that I would call him and thank him because I would be that pleased with whole process. Well, from picking the bike to getting the price I could accept, to financing, to shipping, to receiving and finally riding my Road Glide, this was a painless and rewarding transaction. All of it done on the internet! I called Dave and thanked him.
Bryan, Ty, thank you for such an incredible experience. I cannot express my absolute total gratitude to you for all of your help in getting me on my Harley!! Your attention to every detail and the respect and courtesy with which you handled my transaction was second to none! I feel extremely blessed to be able to get my bike from such an awesome dealership!! You made a customer for life out of me! Keepin' it in the wind.
Jordan, Brian, and Scott were all great in helping my 2012 VROD Muscle. Even when my transporter cancelled on me at the last minute, they went above and beyond to get my bike shipped with Stan the very next day. You have a customer for life, and I've already started telling my buddies about you. Thanks!
Awesome experience!! I worked out a deal on the phone with Jeremy in 10 minutes (great salesman and super nice) then drove up the next day to pick up my first bike. All the paperwork was ready to go when i arrived, the bike had gas and was literally showroom clean and it was a used 09'. They did a first rate job, even loaded it up in the trailer for me and taught me how to rig it myself for the future. I looked for months and this place had the best deal by far, well worth the 270 mile drive from San Antonio! Fantastic operation guys!!
Had a flat tire on George Bush Turnpike a few minutes from this shop. Once I got to the shop it took about an hour before they got my bike on the lift and another hour for them to replace the tube. Other than the wait these guys are great and do good work!
American Motorcycle Trading has been my "go to" shop for the past several years now. I became a customer through service work on an old bike but became sold after they took such good care of me. I recently bought a new bike and couldn't be happier- true definition of a satisfied customer right here!
I had a great experience with the guys at Motorcycle Trading Co. Ryno patiently walked me through all the ins and outs of the bikes with none of the standard sales-guy pushiness you get in so many places. I didn't even buy my bike right away but I did go back and ended up with a Harley Davidson Nightster. The price was great and it was a straightforward discussion with no hidden fees or the usual what are you willing to pay mumbo-jumbo. The service was excellent in each department, they even found a better rate for me than my credit union. Everyone there treated me like I will be a customer over and over and with that type of service they are right.
Service experience June 2015. I would like to send a special Thank You to the Service Staff at American Motorcycle Trading Co.! The Service Staff performed a thorough inspection check of the motorcycle while performing maintenance service (e.g. oil change, etc.) and found the Tire is starting to rot, crack. The Service Staff went over and beyond providing customer service! We are truly please with the service and overall experience. The entire family will definitely be back.
We have had the most exceptional amazing experience dealing with AMTC and we will be spreading the word amongst all our military friends here at Ford Bliss El Paso. AMTC is THE only place to buy Harleys and Custom Choppers. We are absolutely thrilled. You have really had an impact in our lives. Thanks again.
It all started with a wrong turn, and somehow 3 days later, we were proud new owners of a 2012 Harley Davidson. This is the 2nd time we have purchased online, and once again believe that internet sales are the way to go. The sales team was great, buying was quick and simple, and I would recommend American Motorcycle Trading to anyone looking for a great buying experience. Gotta go....ready to ride outta here!!
Bought a 2014 Triumph Motorcycle w/Less than 100miles ! ! This Company has GREAT CUSTOMER SERVICE & HAVE 150% INTEGRITY !! Bryan Reese did an Outstanding job from the Start to the Finish of the transaction!! I live in San Antonio, Texas which is 4 HRS AWAY & I purchased the Motorcycle from watching a Youtube video & Pictures on their Site ! ! 110% Satisfied & Motorcycle was EVEN BETTER WHEN DELIVERED!! BUY WITH CONFIDENCE AND TRUST !! THEY DELIVER TOO ! ! !
I truly had an excellent experience the whole way through with my purchase. The guys at American Motorcycle Trading Company came through with a deal I couldn't pass up. They were able to put me on a bike that I thought was out of my reach. I love my new Softtail Standard and will do business again with these guys in the future.
Our overall experience was fantastic. We will highly recommend your dealership to others and I expect that if my daughter also enjoys riding we will be back in the future to purchase a 2nd ATV! Thank you for a very helpful and knowledgeable experience.
This is my first Harley Davidson Motorcycle, and it is in need of lots of work. The service manager Joe has taken the time to help me, he put my Hog in the hands of a real good mechanic who has taken his time to do the job correct the first time. At this point, no other motorcycle shop can top them, and that includes Harley Davidson's. Keep up the great work, will see them next week to have more work done.
I recently purchased a used bike from AMTC. I found the bike on line and their web site is the best I've seen. Lots of pics, videos and description. I was very nervous about buying out of state. Chris and Thomas were very helpful and professional. They knew I was skeptical and nervous but did everything to make the sale and transaction go as smooth as could be. I would recommend AMTC to anyone looking for a top quality used bike.
Bryan, Ty, thank you for sucn an incredible experience. I cannot express my absolute total gratitude to you for all of your help in getting me on my Harley!! Your attention to every detail and the respect and courtesy with which you handled my transaction was second to none! I feel extremely blessed to be able to get my bike from such an awesome dealership!! You made a customer for life out of me. Keepin' it in the wind.
I got a great low mileage bike at 20% more on my trade in bike. So waste your time looking. These folks are honest to goodness fair people to deal with and you will not beat their prices. Thanks to AMTC, you are #1 in my Book!
I would like to thank Thomas, Paul, Ian and Scott. They made my first Harley experience one to remember. Thomas and Scott paid careful attention to all of the details. Ian has a command of the technical aspects of the products. He re sized a helmet for me by changing the inner lining because he knew the shells were of identical size. Paul took care of all the delivery details and even loaded/secured the bike to my trailer. All in all a great experience by a highly trained and knowledgeable team! I highly recommend the guys at American Motorcycle Trading Company!
Being so far away and making a large purchase. Boyd Colt and Thomas of Texas Best Used Motorcycles were very good making my 2012 Ducati Monster purchase pleasant and smooth. The motorcycle arrive as describe and had no problem with tag and title transfer in my state. Very Professional and good communication. Thank you very much!!!
I truly had an excellent experience the whole way through my purchase. We had a hang up with the finance company on the bike I planned to purchase and the guys at American Motorcycle Trading Company stepped up and came through with a deal I couldn't pass up. They were able to put me on a bike that I thought was out of my reach. I love my new Softail standard and will do business again with you guys in the future.